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Shipping policy
Last updated: November 2, 2026
Every order is packed with care and shipped from the USA by our fulfillment partner, so your fullspan softgels reach you fresh and sealed.
1. Where we ship
We ship to addresses in the United States only, including U.S. territories and APO/FPO/DPO military addresses. We do not ship internationally.
2. Shipping costs
| Order | Shipping |
|---|---|
| Subscriptions (first order and every renewal) | Free |
| One-time orders placed from a product page | Standard Shipping $9.95 |
| Other one-time orders | Free Standard Shipping |
| Expedited Shipping (optional, offered on some order pages) | $9.95, charged once with your first order |
| Products added through a one-click offer after checkout | Free |
The shipping charge for your order is always shown in your order summary before you pay. No sales tax is currently charged.
3. Order processing
- Orders are usually processed within 1-2 business days of payment.
- Orders placed on weekends or U.S. federal holidays start processing on the next business day.
- During busy periods (sales, launches, holidays) processing can take up to 4 business days.
- Subscription renewals are processed the same way after each renewal charge.
4. Delivery times
Orders ship with USPS. Estimated delivery after shipment:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 1-3 business days (where available)
Delivery times are estimates, not guarantees. Deliveries to U.S. territories and military addresses can take longer.
5. Tracking
When your order ships, you will get an email with your tracking number. Tracking usually becomes active within 24-48 hours. If it has not updated after 48 hours, or you did not get a shipping email (check your spam and promotions folders), email us.
6. Delays
Some delays are outside our control, such as carrier disruptions, severe weather, or an incorrect or incomplete address. We will help you track down your order in every case.
7. Check your address
Please check your shipping address before you pay. If you notice a mistake after ordering, email support@fullspan.co right away and we will try to correct it before the order ships. We are not responsible for orders delivered to an incorrect address entered at checkout.
8. Lost or damaged packages
If your order arrives damaged or seems lost in transit, email us with your order number and a photo of any damage. We will make it right, with a replacement or another solution. See also our Refund Policy.
Questions about your order?
Email support@fullspan.co.